I JUST GOT FUCKED BY MUSICIANS' FRIEND AND I WANT EVERY MUSICIAN IN THE WORLD TO KNOW ABOUT IT.

Here's what happened:

1. I NEEDED A BOOM STAND, SO I PLACED AN ORDER WITH MF ON SEP 13, 2007. TO GET FREE SHIPPING, I ADDED A FENDER MUSTANG BASS CASE TO THE ORDER.
NOTE: "(Standard Shipping (2-5 business days)"
NOTE: "Stock quantities are updated every 15 minutes"

HERE'S A COPY OF THE ORIGINAL ORDER:

" Items in Your Cart
Description
Qty Product # Each Total
========================================================================================
Fender Mustang Bass Guitar Case Black Black
1 545503 001 $149.99 $149.99

Atlas MS-12C Round Base Mic Stand Chrome
1 450649 375 $27.49 $27.49

Atlas BB28X Boom
1 992318 375 $0.00 $0.00



Subtotal: $ 177.48
Shipping: $ 0.00 (Standard Shipping (2-5 business days))
TOTAL : $ 177.48 "

HERE'S THEIR DISCLAIMER:

" * NOTE: Stock quantities are updated every 15 minutes. There is a slight possibility
that it may be sold out when your order is processed. We will contact you if this happens.
Thank you for your understanding. "

DID YOU NOTICE THIS STATEMENT: "There is a slight possibility
that it may be sold out when your order is processed."?



2. SEVEN DAYS LATER I RECEIVE A BACKORDER NOTICE (THE " . . . slight possibility . . . " HAS NOW BECOME, "As you may recall from the Item Status on our website or from speaking with us when you placed your order, the item(s) listed below are not in stock". THIS IS AN OUTRIGHT FABRICATION.

NOTICE:
" Thanks again for your recent order # I78715640000. The items
which were in stock have been shipped, and we've sent
your package tracking information via a previous email.

As you may recall from the Item Status on our website
or from speaking with us when you placed your order, the
item(s) listed below are not in stock. Our orders for this
gear have been expedited through the manufacturer, and we
are still expecting to ship your products within the timeframe
originally quoted. If we anticipate an extended delay, we will
contact you again to verify any changes you may wish to make.

We sincerely appreciate your patience in awaiting these
backordered items. Rest assured that Musician's Friend buying
power is working on your behalf to make sure your gear needs get
top priority with manufacturers.
If you have any questions about your order or need further
assistance, please click on the link below to visit our
customer support center where you can view our knowledge
base or submit a question. "


3. NOT ONLY DOES MF NOW CLAIM TO HAVE TOLD ME THESE ITEMS WERE NOT IN STOCK, THEY RESTATE THAT THEY ARE BACKORDERED.

4. MY RESPONSE:

"I find it hard to believe that your order information is honest.

"The items I ordered were "In Stock" when I ordered them, but out of stock when you attempted to fill my order. Now your web site shows them "In Stock" again, but I haven't received my stuff or any notification of my order being shipped - although three days ago I received an email saying I would get a response in 24 hours.

"I'm not feelin' the love.

"Am I going to order from you again? No. Am I going to tell every musician I know that I got the run-around from Musician's "Friend"? What do you think?"


5. THREE WEEKS AFTER I ORDERED IT, PART OF THE ORDER IS SHIPPED.

" 09/13/07
SHIP TO:

QTY DESCRIPTION AMOUNT
*******************************************************************************
1 FENDER MUSTANG BASS CASE BLACK KC 149.99
**********
PRODUCT 149.99
TAX 9.00
POSTAGE & HANDLING 0.00
**********
VISA TOTAL $ 158.99 "


6. OCT 5: I RECEIVE A NOTICE FROM MF, SAYING THEY ARE TEMPORARILY OUT OF STOCK, AND OFFERING TO LET ME CANCEL THE REST OF MY ORDER.
I ELECT NOT TO.

NOTE: THEY CLAIM "Additional quantities are on order and we expect them soon".

NOTICE:
" Due to an unusually large response, we are temporarily out
of stock on the item(s) you ordered. Additional quantities
are on order and we expect them soon. Your order will receive
priority upon receipt in the warehouse, and we expect to be
able to ship your order within 30 days. We are very sorry for
the delay and assure you that we are making every effort to
speed your order to you.

If you cannot wait and wish to cancel, please click on the
link below to contact our customer support center. When
you click the link, you will see the option to e-mail a
question. Click that link to inform us by e-mail that you
wish to cancel.


You can also call our customer service at 1-800-776-5173
24 hours a day, 7 days a week.

Sincerely,

Customer Service



QTY ITEM DESCRIPTION $ AMOUNT
****************************************************************************************
1 450649 375 03 ATLAS MS12 RND BASE MIC STAND DUE DATE: 10/26/07 27.49
CHROME KC
1 992318 375 03 ATLAS SOUND BB28X BOOM CHROME 0.00 "

(NOTE: FREE BOOM STILL LISTED ON ORDER)


7. OCT 13 EMAIL FROM MF NOTIFYING ME MY ORDER HAS BEEN SHIPPED.
BUT WAIT ! ! ! ISN'T SOMETHING MISSING ? WHERE'S THE FREE BOOM ?

" SHIP TO:

QTY DESCRIPTION AMOUNT
*******************************************************************************
1 ATLAS MS12 RND BASE MIC STAND CHROME KC 27.49
**********
PRODUCT 27.49
TAX 1.65
POSTAGE & HANDLING 0.00
**********
VISA TOTAL $ 29.14 "


8. SO I CALLED THE 800 NUMBER AND, YES, THE SVC REP ACKNOWLEDGED THE BOOM HAD BEEN CANCELLED.

I SAID, "WELL, I DIDN'T CANCEL IT."

SO HE WENT TO CHECK.

THEN HE CAME BACK AND SAID THAT THEY HAD RUN OUT AND WEREN'T GOING TO GET ANY MORE.

SO I SAID, "SO, WHAT DO YOU DO IN THAT CASE?"

THEN HE WENT TO CHECK AGAIN, AND CAME BACK AND SAID HE COULD ISSUE ME A $10 CREDIT ON MY NEXT ORDER.

FUCK THEM. THE REASON I PLACED AN ORDER WAS I NEEDED A BOOM STAND. I'LL NEVER USE THAT $10 CREDIT BECAUSE I'LL NEVER ORDER ANYTHING FROM THEM AGAIN.

I'VE ORDERED FROM OTHER PLACES AND HAD NO PROBLEMS WHATSOEVER - BSW, GUITAR CENTER, ELDERLY MUSIC. I WOULDN'T WIPE MY ASS WITH MUSICIANS' FRIEND.